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What You Should Know

OPC’s Water Services Division (WSD) advocacy and assistance for consumers is stronger than ever. While the pandemic has triggered consumer requests to a high volume, the WSD Team is doubling efforts to meet the demand.

Mark your calendars for WSD’s 2-year Anniversary Event: Tuesday, April 27th . The 2PM virtual gathering will offer WSD updates, and expert presentations on utility assistance and flood prevention.

If you are a ratepayer, the following updates may be news you can use:

DC Water’s Multifamily Assistance Program (MAP)

  • Funds are available for tenants who live in multifamily dwellings.
  • Tenants and property owners are eligible to apply for the program.
  • If you have questions or concerns about the program, please contact DC Water on (202) 354-3750 or Cares@dcwater.com.

Enactment of the District of Columbia Water and Sewer Authority Omnibus Amendment Act of 2020.

  • Customers will have 20 calendar days to dispute a bill from the bill issued date.
  • OPC’s contact information will be listed on water bills and on DC Water’s website.

WSD is here to help with water bill disputes, complaints or questions. Call WSD at (202) 727-3071 to speak to a specialist. Join the new OPC WSD List Serv to receive updates with an email to Water Services Division Manager Stephen Dudek at sdudek@opc-dc.gov.

  • Category: WSD