Home | Consumer Assistance | Consumer Complaint FAQs


Learn from the most commonly asked questions regarding how and when to consider filing a complaint about your utility services.

What is a consumer complaint?

Who may have a complaint?

If I have a complaint about my utility bill or service, what is my first step as a DC utility consumer?

How do I file a complaint with OPC?

What information must I provide to OPC when making a complaint?

May I complain about more than billing problems?

What happens to my complaint once it is made to OPC?

What must I do to avoid disconnection of my utility service for non payment of bills?

Does OPC offer financial assistance in paying for a delinquent utility bill?

Does OPC investigate complaints about long-distance telephone calls?

Will I have to pay for the services of an OPC attorney?