Pepco is a member of the Exelon Company that delivers electricity to homes in the District of Columbia. While all electricity must be delivered through Pepco’s distribution system, consumers have the option to choose the source of their electricity supply.
The Office of the People’s Counsel shares the contact information below to help consumers reach the appropriate offices when working to resolve a question or dispute about utility service.
OPC provides a range of free services to utility consumers, including helping consumers learn how to get the greatest value for their utility service dollar.
In cases involving a complaint you are advised to first contact the utility to try to resolve the issue on your own. If you are not satisfied with the resolution offered, or feel you need more information to make a decision, contact OPC at (202) 727-3071, firstname.lastname@example.org. An OPC consumer complaint specialist can work with you to help resolve your individual consumer complaint, advise you of your rights, or if needed, refer your case for further investigation.
You may file a complaint related to your Pepco, Washington Gas, or Verizon service directly with OPC online: File a Complaint.
Pepco Customer Service Centers:
701 Ninth Street, N.W.
8:30 a.m. – 5:15 p.m.
2300 Martin Luther King, Jr., Avenue, SE
9 a.m. – 5 p.m.
Available 7 a.m. – 8 p.m. Monday through Friday
Servicio en Espanol: 202-872-4641
Report outages by phone 24 hours a day
Report downed wires and life-threatening emergencies by phone