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OPC is Here to Help!

Below you will find answers and resources for some of the questions consumers ask us every day. If you don’t find what you are looking for give us a call.

What is the Consumer Bill of Rights?

Do I have similar rights as a DC Water Consumer?

I have a question about my utility service, who can I ask?

I have a consumer complaint, what should I do?

How long will it take to get an answer about my utility complaint?

Do I still have to pay my bill?

Will I have to pay late fees while I wait on an answer from the utilities?

What options do I have if I don’t agree with the utility’s response?

What do I do if I receive a disconnection notice from my utility company?

What do I do if my utility is disconnected?

What is a Third-Party Supplier and what is Customer Choice?

How do I get Solar in my home?

Is DC Water under the jurisdiction of the Public Service Commission?

Why am I billed for the Clean Rivers Impervious Area Charge (CRIAC)?