Contact Information

Washington Gas, a WGL Holdings Inc. Company, delivers natural gas to homes in the District of Columbia. While all natural gas must be delivered through Washington Gas’s distribution system, consumers have the option to choose the source of their natural gas supply.

The Office of the People’s Counsel shares the contact information below to help consumers reach the appropriate offices when working to resolve a question or dispute about utility service.

OPC provides a range of free services to utility consumers, including helping consumers learn how to get the greatest value for their utility service dollar.

In cases involving a complaint you are advised to first contact the utility to try to resolve the issue on your own. If you are not satisfied with the resolution offered, or feel you need more information to make a decision, contact OPC at (202) 727-3071 or An OPC consumer complaint specialist can work with you to help resolve your individual consumer complaint, advise you of your rights, or if needed, refer your case for further investigation.

You may file a complaint related to your Pepco, Washington Gas, or Verizon service directly with OPC online: File a Complaint.

Washington Gas Customer Service Centers:

  • Washington Gas Main Office:
    1100 H Street, NW
    Washington, DC 2000
    Monday-Friday, 8 a.m. to 4 p.m., except holidays.
    Payment can be made by cash, check or money order at this location.
  • Washington Gas Anacostia/Congress Heights Office:
    Note: Cash is not accepted at this location.
    2300 Martin Luther King Jr. Avenue, SE
    Washington, DC 20032
    Monday-Friday, 8 a.m. to 4 p.m., except holidays.

By Telephone:

  • Customer Service and Billing: 703-750-1000 (Includes Spanish Language Option)
  • TTY/TDD: 800-735-2258
  • Gas Leaks or Emergencies: 703-750-1400 or 800-752-7520