Effective November 1, 2022, the OPC office has moved to: 655 15th Street NW, Suite 200, Washington DC, 20005-5701. All correspondence should be directed to this new address. To communicate with OPC staff during the transition, all telephone numbers and staff email addresses will remain the same. No business will be conducted at the outgoing address, 1133 15th Street NW. The public will be advised on this website and through other communication vehicles when the new offices are open for walk-in utility consumer assistance.
On January 12, 2023 OPC’s Consumer Services and Litigation Services Divisions hosted an information briefing for consumers on the Verizon transition from traditional copper wire local phone service to local phone service that takes advantage of digital fiber optic technology. Hear directly from Verizon how the service differs, why FiOs service is not required, how battery backup will be managed and what to expect in your community as changes are made. See our Telephone page for more information.
The Office of the People's Counsel urges DC consumers to let your voice be heard. Tell the DC Council to oppose the latest Local Solar Expansion Act. OPC believes it will unjustly raise your electric bill.
Washington, DC - The Office of the People’s Counsel for the District of Columbia (OPC) reports the DC Court of Appeals (DCCA) has ruled in favor of OPC’s challenge of two DC Public Service Commission (PSC) decisions that OPC successfully argued were harmful to Pepco consumers.
Washington, DC - The Office of the People’s Counsel for the District of Columbia (OPC) has filed testimony requesting that the DC Public Service Commission (PSC) reject the vast majority ($47.3 million) of Washington Gas Light’s (WGL) $53 million proposed rate increase and urges the PSC to closely examine the impact the rate increase will have on the most financially vulnerable DC consumers. OPC also calls on the PSC to strengthen its regulatory oversight of the gas company’s poor performance with infrastructure projects.
In order for the District to meet its goal of reducing carbon emissions 100% by 2050, the District will have to drastically reduce its fossil fuel use. One potential way to do that is called “electrification.” In short, electrification is switching a fossil fuel use such as a stove, boiler, car or bus to one that runs on electricity. As the District’s electricity increasingly comes from “green” sources like solar panels and other renewable resources, the electricity used by those electric appliances and vehicles become closer to fossil-fuel free. OPC is working to ensure that District consumers’ needs are served in the development and execution of electrification plans. For example, in the DC Public Service Commission (“PSC”) proceeding regarding Pepco’s proposed transportation electrification program (FC1130) OPC is working to ensure this program equitably benefits ratepayers in all eight wards. OPC is also participating in DOEE’s transportation electrification roadmap to ensure the voice of consumers is included. You can learn more about the District’s draft electrification plans here and look out for additional ways to weigh in on them here.
The DC Public Service Commission's approval of the first 15-year power purchase agreement (PPA), which includes renewable solar or wind power "is a historic advance in the goal to provide District electric consumers with clean energy and to meet the District 2032 100% renewable energy goal," stated People's Counsel Sandra Mattavous-Frye. PDF available for Download
D.C. Makes Water Affordability Possible for District Residents In June 2022, staff of The Office of the People’s Counsel (OPC) attended the 2022 National Energy & Utility Affordability Coalition (NEUAC) conference in New Orleans, LA. OPC contracted the technical consulting firm, APPRISE, to conduct a Water Affordability Study for the District of Columbia (“District”) prior to the COVID-19 Pandemic. These findings were discussed during the 2022 NEUAC conference. The findings from the study found many shortcomings in the access to financial assistance for many Districts residents prior to the COVID-19 Pandemic. The District is comprised primarily of multifamily properties, which made access to financial assistance for water bills virtually unattainable for many households that would otherwise be eligible for assistance. The APPRISE Water Affordability study also found that many eligible District residents simply were not enrolled in the Department of Energy and Environment (DOEE) Customer Assistance Program (CAP) that could assist with the monthly financial burden of their water bills. The Study notes:
- Of the Supplemental Nutrition Assistance Program (SNAP) eligible residents, 78% were not enrolled in CAP.
- Of the non-SNAP eligible residents, 89% were not enrolled in CAP
- Of the eligible moderate-income residents, 99% were not enrolled in CAP.