Consumer Assistance
The OPC Consumer Services Division provides a range of services to utility ratepayers. By law, OPC advocates, educates and protects utility consumers.
OPC seeks to help every consumer learn how to get the greatest value for their utility service dollar.
Consumers can learn about their rights and responsibilities by reviewing the Consumer Bill of Rights, learn how to File A Complaint if there is an issue with their billing or services, or review the Utilities section for details on programs offered and how to contact each company.
Additionally, you will find OPC’s Consumer Toolkit, Emergency Contact information and information to help you understand how utilities are regulated in the District of Columbia.
File a complaint
Consumers can file an individual utility complaint with OPC, which serves as the statutory representative for District utility consumers.
Request an OPC Speaker
Want to learn more? You can schedule an OPC speaker to meet with your community organization, tenant group, ANC meeting or other group to explain changes in the rates or services affecting your natural gas, electric, water or local telephone service. Speaker Request Form
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