Consumer Bill of Rights
The Consumer Bill of Rights (CBOR) was revised in 2009. As stated in the CBOR Introduction, its purpose is as follows:
Technological changes, new federal and District of Columbia laws, and the actions of the Public Service Commission have created competitive natural gas, electricity and telecommunications service markets in the District of Columbia, providing residential consumers with new choices. Consumers have access to an array of Competitive Service Provider services as well as continued access to the regulated services of utilities. The purpose of this chapter is to set forth residential consumer rights, responsibilities and rules for the initiation and acquisition of services, such as, but not limited to, Meter reading, Billing, Deposits, Disconnections and Reconnections of service and the resolution of Complaints between residential consumers and a Utility, Energy Supplier or Telecommunications Service Provider.