Telephone

Important Verizon Service Update

On January 12, 2023 OPC’s Consumer Services and Litigation Services Divisions hosted an information briefing for consumers on the Verizon transition from traditional copper wire local phone service to local phone service that takes advantage of digital fiber optic technology. Hear directly from Verizon how the service differs, why FiOs service is not required, how battery backup will be managed and what to expect in your community as changes are made.

For more information see OPC’s Factsheet on the Verizon Transition

Contact Verizon: 

Verizon provides landline telephone service in the form of both fiber optics, which they call FIOS, and traditional copper service to homes in the District of Columbia.

The Office of the People’s Counsel shares the contact information below to help consumers reach the appropriate offices when working to resolve a question or dispute about utility service.

OPC provides a range of free services to utility consumers, including helping consumers learn how to get the greatest value for their utility service dollar.

In cases involving a complaint you are advised to first contact the utility to try to resolve the issue on your own. If you are not satisfied with the resolution offered, or feel you need more information to make a decision, contact OPC at (202) 727-3071, info@opc-dc.gov. An OPC consumer complaint specialist can work with you to help resolve your individual consumer complaint, advise you of your rights, or if needed, refer your case for further investigation.

You may file a complaint related to your Pepco, Washington Gas, or Verizon service directly with OPC online: File a Complaint.