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Water Services Division Makes a Difference:
In the short span of one year, WSD achieved remarkable results, negotiating more than $92,000 in bill credits and adjustments49 for DC Water customers, for example. The division has represented consumers in more than 2,600 consumer complaints to date. The division also contributed to the creation of a Water Bill of Rights and the update of the D.C. Municipal Regulations, which ensure that consumers’ rights are recognized and upheld.
Early Wins
