Page 27 - OPC_FlipBook

Verizon: Transition From Copper Wire to Fiber Optic
When Verizon began transitioning from copper wire telephone service to fiber-optic networks in 2013, the company cited issues with the reliability of copper wiring and the expense of maintenance as the reason for such a transition. While Verizon may have been right in their assessment about the long-term unreliability of copper wiring, consumers were concerned about service reliability and quality during the transition as well as removal of copper phone lines without prior notification. With such a huge transition, consumer needs can be easily forgotten. When issues like service outages, unreliability, infrastructure problems, and Verizon’s marketing practices arose, OPC diligently investigated on the behalf of consumers.
“So, the movement from a telecommunication system that was based pretty much 99% on wires to one that is now probably based 98% on non-wires was a dramatic change in the landscape over the last 25 years.”
Ted Trabue, Commissioner, D.C. Public Service Commission
This investigation prompted OPC to file a formal case in January 2013 with the Commission, examining Verizon’s continued use of copper infrastructure and its approach to transitioning customers to a fiber-optic network.24 This case was primarily driven by consumer complaints about the questionable marketing tactics Verizon had used to push them to switch to fiber-optic infrastructure, which customers said resulted in inferior service compared to that provided through the copper wiring. In 2015, the Federal Communications Commission preempted states from prohibiting local exchange carriers like Verizon from converting to a 100% fiber-optic network.25
OPC actively participated in the PSC proceedings, advocating for the consumers’ right to choose how their local phone service is delivered — whether that be via copper wire or fiber-optic cable. OPC also emphasized the importance of maintaining essential functions like 911 access and service reliability during power outages. Through
this advocacy, OPC demonstrated its commitment to ensuring that consumers benefit from technological advancements and do not experience unreliable service as a result of technological transitions.
26 OPC’s Journey to Protect Utility Consumers