Page 14 - Flipping book_4_OPCD_23_01

But the rebirth of OPC was not just the creation of an administrative entity; it was the birth of a movement — a movement to ensure that the District’s utility consumers have a voice and are protected and represented, especially in the face of impending rate hikes and an evolving energy landscape.
How OPC Functions
OPC’s Mission Statement
The Office of the People’s Counsel (OPC) is an independent agency of the District of Columbia government. By law, it advocates for consumers of natural gas, electric, telephone, and water services in the District. OPC’s mission is to advocate, educate, and protect D.C. utility consumers.
The Office’s mandate includes advocating
for the provision of quality utility service and equitable treatment at rates that are just, reasonable, and nondiscriminatory; advocating for climate change policies that transition the District to a clean energy economy and a sustainable environment in support of the District’s climate goals and that benefit utility consumers.
To further its mission, OPC assists individual consumers in billing and service disputes with utility companies and provides technical assistance, education, and outreach to consumers, community groups, and associations. It also conducts independent investigations and testifies at D.C. Council hearings on many utility-related issues.
12
OPC’s Journey to Protect Utility Consumers