The OPC CONNECTION – April 2016

A Note from Your People’s Counsel

Image: Sandra Mattavous-Frye People's Counsel

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Around this time every year, I am called to testify at a performance oversight hearing before the D.C. Council Committee on Business, Consumer and Regulatory Affairs. I welcome the opportunity to talk about the trends occurring in the utility industry, the challenges utility consumers have faced during the last fiscal year, and how the Office of the People’s Counsel has addressed the trends and challenges.

At OPC’s agency oversight hearing on March 7, the status of the Pepco-Exelon merger application was a central focus for Committee Chairman Vincent Orange and other Councilmembers. My testimony emphasized that in every decision OPC has made, protecting the public interest has been and always will be paramount. I will always put ratepayers first-with or without the merger-or in the event of any immediate or future rate increase requests.

The hearing also proved an excellent forum to discuss OPC’s efforts to improve outreach to our growing population of senior consumers. The recognition our language access program has received also was worthy of mention. Read on to learn what we’re doing to ensure that every consumer benefits from OPC services, no matter what their language or culture.

The OPC CONNECTION - April, 2016

Let me note to readers, as I told Councilmembers, despite what may have been the most challenging year in our history, the Office of the People’s Counsel has exceeded expectations in furtherance of its mandate to advocate, educate, and protect consumers. I am confident that we are well positioned to handle the coming challenges of an evolving utility landscape. You can read my full testimony here.

The OPC CONNECTION - April, 2016