About File a DC Water Complaints

OPC releases finding of Report on Equity Assessment of Electrification Incentives in the District | PSC Grants Pepco $108.6 M Rate Increase Through 2023 | DC Department of Health: Important COVID Alert | OPC’s New Solar Study Reveals Solar Potential in DC Wards | FCC warns consumers about COVID-19 Telephone Scams | For Consumers; About OPC’s Operations during the COVID-19 Pandemic | Check out the OPC Smart Home App | Water Customers: You Can Take Command with the “DC Water Consumer Bill of Rights” | OPC Alerts Consumers to Active Third Party Supplier Scam | WGL Requests its Largest Rate Increase in Decades (Formal Case No. 1169) |

DC Water consumers may file an individual complaint with The Office of The People’s Counsel’s (OPC) Water Services Division (WSD).

Staff of OPC’s Water Services Division can assist with the following:

Billing disputes
Payment plans
Service connections
Repair/service orders
Poor customer service
Construction schedules
Other water related issues

When filing a consumer complaint with OPC’s Water Service Division, be prepared to provide the following information:

Name
Service Address
DC Water Account number
Current bills and supporting documentation
Last contact with DC Water representative

It is essential when filing a complaint that the complainant is the customer of record or has been added to the DC Water account as a 3rd party designee to represent the consumer’s interests with DC Water. DC Water will not discuss or release any account information without authorization/consent from the account holder or the 3rd party designee. WSD staff will provide the consumer the DC Water Authorization/Consent Form during intake process.

CONSUMERS WITH PENDING DISCONNECTIONS OR SERVICE THAT IS ALREADY SHUT-OFF, SHOULD CONTACT US IMMEDIATELY TO ASSIST IN NEGOTIATING AN AGREEMENT TO RESTORE YOUR DC WATER SERVICE.