OPC Reminds Verizon Customers of Their Right to Maintain Copper Landline Telephone Service

 

March 21, 2017

Consumer Alert

OPC Reminds Verizon Customers of Their Right to Maintain Copper Landline Telephone Service

Dear Consumer,

OPC has received an increasing number of calls from consumers expressing concerns that Verizon representatives have told them they must switch from their copper telephone lines to fiber optic cable. Callers have also said they were told copper service would not work after April 5, 2017. The DC Public Service Commission (PSC) issued a decision In Formal Case 1102 that Verizon had to repair a consumer's copper service when requested.  As a result of that decision, a consumer cannot be forced to switch from traditional copper to fiber optic cable.

If you have been contacted by Verizon regarding removal of your copper phone lines and you want to retain that service, or if your copper line was removed without your consent, please contact OPC at This email address is being protected from spambots. You need JavaScript enabled to view it., or talk with a Consumer Outreach Specialist at (202) 727-3071.    

OPC encourages you to keep up-to-date on this and other important utility and energy news by visiting www.opc-dc.gov.  Also, follow us on Facebook and Twitter.

 

Sincerely,

Sandra Mattavous-Frye
People's Counsel