Investigations

WGL construction complaints –Wards 2, 3 & 6

Background: In September of this year, OPC began receiving complaints about Washington Gas’s construction projects in Foggy Bottom (Ward 2), Cleveland Park (Ward 3) and Capitol Hill (Ward 6). The construction work involves moving natural gas meters from inside of residences to outside locations and digging up the sidewalks.

Issue: The residents’ primary complaint is that the quality of WG’s construction is substandard, aesthetically unpleasing and, in some cases, causes issues with access to their homes. Further, this issue is complicated by the fact that both areas are historic districts. As such, WG’s must comply with a strict set of construction mandates.

OPC actions: OPC has conducted a site visit and met with the residents. Additionally, OPC had a meeting with WG’s regulatory and construction officials where the issues were explained in detail and an action plan was set in place to address the issues and to avoid future problems. OPC has also contacted the District’s Department of Transportation to understand how that agency implements its rules with respect to historically designated portions of the city.

Next steps: OPC will follow up with each of the community leaders in each ward to ensure the issues are addressed and will work with WGL to ensure an effective communications plan is in place to inform consumers about future construction projects.

Tyler House Apartments -- 1200 North Capitol St NW

Background: In 2014 through 2015, the owner of the Tyler House Apartments began a project in which all of the units were renovated. During the renovation, a number of the residents were moved from one unit to another.

Issue: A number of the residents have experienced billing issues related to their Washington Gas accounts as a result of their relocation within the building. OPC also identified a number of meter installations in the Tyler House that should be inspected by the Commission to ensure they are safe.

OPC’s actions: OPC has met with the Tyler House Tenant association and individual residents and reviewed their billing issues. OPC has successfully resolved a number of the tenants’ bills, but others remain unresolved. OPC has drafted a petition requesting the Commission inspect the natural gas meter installations at the Tyler House which will be submitted to the PSC.

Next steps: OPC will meet with WGL officials to resolve the remaining complaints. If the meeting does not resolve the complaints, OPC will file a formal consumer complaint before the PSC on behalf of the remaining tenants. Additionally, OPC will file a petition requesting the Commission inspect the meter installations.

OPC Protects consumers from unscrupulous natural gas providers

In the early part of 2013, OPC began receiving complaints about a number of natural gas providers who were engaging in practices that resulted in consumers being deceived into contracts that resulted in excessive bills. In April 2013, the Office filed a Petition for an Investigation into the business practices of alternative energy suppliers in the District of Columbia.

In May 2013, the Commission granted OPC’s Petition and opened an investigation into the business practices of all alternative energy suppliers and opened an Investigation into the Business and Solicitation Practices of Starion Energy. Over the next several months, several consumers filed written testimony describing their interactions with alternative energy suppliers and the resulting harms.

The case ended in a settlement agreement whereby Starion agreed to recalculate all of the complaints’ bills using an agreed upon process. Additionally, Starion will work with OPC to design and implement materials that will better inform consumers of contract terms and conditions. Starion also agreed to provide $100,000 to the Greater Washington Urban League which used the money to provide energy assistance to low-income consumers.

This case highlights OPC’s commitment to support a competitive energy environment while ensuring consumers’ ability to participate in the market by making informed choices and be free from abuses.

Reliability—Electrical Power Outages Throughout the City

Issue: Through its advocacy, OPC has learned that there have been numerous non-weather related electric outages throughout the city.

OPC actions: OPC has analyzed numerous outage reports filed by Pepco with the Commission to see if there are any trends to be addressed. From July 2015 - January 1, 2016, OPC has learned that there have been 223 outages across all eight wards. The predominate reason for the outages is equipment failure.

Next steps: OPC is in the process of developing a petition requesting the Commission to investigate the best means for Pepco to address these non-weather related outages.

Jetu Apartments meter conversion

Background: The Jetu Apartments is a series of apartment buildings located at 869 21st St NE. Currently, the apartment buildings are master-metered which means there is a single meter on each building that records consumption for the entire building. The building owner pays the electric bill and includes the cost in the rents paid by the residents. The owners have decided to convert the building from a master-metered building to an individually-metered building. Therefore, each resident will have a meter recording their consumption and the residents will pay their energy bills directly to Pepco. The owners have agreed to reduce the amount of the residents’ rent by an amount to reflect their anticipated monthly usage of electricity.

OPC’s actions: OPC met with members of the tenant association and, pursuant to its request, provided the Office of Tenant Advocate with technical assistance in developing a counter-proposal to the building owner’s initial rent reduction amount. OPC’s calculation was more favorable to consumers than the building owner’s proposal. The building owner accepted the tenants counter-proposal based on OPC’s calculation. OPC held a series of meetings with members of the tenant association and recognized the need for consumer education on how the tenants will be affected by the meter conversion and what they could do to minimize any adverse effects.

Next steps: OPC has developed a tenant education plan for the 400 plus consumers in the Jetu Apartments about how to be an informed energy consumer, i.e., how to read a bill, how to use energy efficiently, and how to resolve complaints. OPC and Pepco are coordinating an education and outreach effort for the residents of the Jetu Apartments. The initial education and outreach meeting will likely take place in December. OPC has also reached out to the Office of the Tenant Advocate with the hopes of developing a plan involving both agencies to effectively address the conversion issue.