Telecommunications refers to the exchange of information through communications technologies like telephones, cellphones, and the Internet.
OPC is authorized to represent DC consumers in matters regarding their local landline telephone service. OPC does not have authority to represent consumers in matters regarding cellular/wireless telephone service, cable TV, or broadband Internet.
Whether you are looking for information about new telecommunications services or seeking help with a problem or complaint about existing service, this web portal will allow you to learn more about the telecommunications resources available to you through OPC, other DC agencies, the federal government, and other organizations. The portal also highlights the cases the Office is working on and important telecommunications issues.
OPC advocates on behalf of residential telephone customers: (1) in cases before the DC Public Service Commission (PSC) and the DC Court of Appeals concerning rates and service issues related to landline service; (2) in cases before the Federal Communications Commission (FCC); and (3) regarding legislation considered by the Council of the District of Columbia and at the federal level.
Your rights as a District of Columbia telecommunications consumer.
How can I get help with my telephone service problem?
As a consumer of local telephone service in the District, you are entitled to safe, adequate and reliable service.
The District’s Utility Consumer Bill of Rights, first adopted in 1979, is the Public Service Commission’s (PSC) consumer protection rules that govern the rights, duties and responsibilities of both the District’s local telephone consumers and telephone service providers.
- September 11-17th is Universal Service Week.
To learn more about discounted telephone and internet service read the “Lifeline” service brochure found here.
- “Utility Discount Program guidelines for the District of Columbia.”
Learn about utility discounts funded by the DC government.
- Robocalls and how to stop them
Learn how to stop Robocalls—unsolicited prerecorded telemarketing calls to landline home phones.
- The Copper to IP Transition
How will you be affected as Verizon continues to transition its service infrastructure from copper wire to fiber optics.
- FORMAL CASE NO. 1119-Procedural Schedule for Proposed Settlement
- Glossary of Telecommunications Terms
- OPC's Complaint Process
Follow these simple steps to get help resolving a complaint related to your telephone or other utility services.
Learn more about the “lifeline” program a government benefit program that provides eligible consumers a discount on their telephone bill.