Consumer Assistance

The OPC Consumer Services Division provides a range of services to utility ratepayers. By law, OPC advocates, educates and protects utility consumers.

OPC seeks to help every consumer learn how to get the greatest value for their utility service dollar.

Consumers can learn about their rights and responsibilities by reviewing the Consumer Bill of Rights, learn how to File A Complaint if there is an issue with their billing or services, or review the Utilities section for details on programs offered and how to contact each company.

Additionally, you will find OPC’s Consumer Toolkit, Emergency Contact information and information to help you understand how utilities are regulated in the District of Columbia.

Consumer Bill of Rights

The Consumer Bill of Rights defines the relationship and responsibilities of utility service providers and consumers.

File a Complaint

Consumers can file an individual utility complaint with OPC, which serves as the statutory representative for District utility consumers.

Resources & Help

 Learn more about emergency resources and programs that provide assistance to DC utility consumers

Explore: Consumer Assistance

  • Consumer Complaint FAQs

    Learn from the most commonly asked questions regarding how and when to consider filing a complaint about your utility services..

  • Outreach

    See how OPC educates throughout the community or learn more about bringing OPC to your event..

  • Utilities

    Learn how to contact your utility company, make payments or request services..

  • Utility Bill Calculators

    Use this tool to estimate how much your bill should be based on your customer type and the seasonal rate..